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Accidental chargebacks are real problems.
Credit card companies have made it incredibly easy for customers to create a chargeback when viewing their online statements.
Oftentimes, customers make legitimate purchases and forget that they've made the purchase. Weeks later, they see a charge they don't recognize and that's where your problems begin.
Customers initiating a chargeback typically starts here when they don't recognize a charge.
Give your customers a chance to easily look up where the charge is coming from.
Explain the credit charge and reassure the customer this is a legitimate charge.
Some customers will want a refund. Make it easy for them to request one instead of creating a chargeback.
Transactful alerts you about refund requests via email, Slack, or webhook (coming soon).
Offer timely updates to customers by providing status updates for their refund requests.
Greetings!
In the upcoming days, weeks, and months, we have a lot of features and ideas we want to implement to make Transactful your #1 app to manage customer refund requests.
Here are some of the upcoming features we have planned:
Excited about our roadmap? Give Transactful a try.
