Shopify warranty apps and EU law: what you need, and which app does it

Search the Shopify App Store for “warranty” and you get three kinds of app. Only one of them deals with what EU law asks of your store from 27 September 2026. This page sorts them out.

The three kinds of warranty app

Type	What it does	EU legal guarantee notice?
Extended warranty and protection plans	Sells paid cover at checkout, run by a third-party insurer or provider.	No
Warranty registration and claims	Lets customers register a product and file claims; tracks returns and repairs.	No
Legal guarantee notice	Shows the EU’s harmonised notice, and the GARAN label where it applies, on product pages.	Yes

The first two are commercial tools: they add a service or revenue. The third is about consumer information the law requires. A store can use one of each.

What EU law asks for

Every consumer in the EU already has a legal guarantee of at least two years, against the seller, for free. From 27 September 2026, sellers must tell them, with the harmonised legal guarantee notice, before purchase, in the consumer’s language. The design is fixed by Regulation (EU) 2025/1960 and may not be edited.

That has two consequences for warranty apps:

1. An extended-warranty app does not replace the notice. Your store needs the notice either way.
2. An extended warranty must offer something beyond the legal guarantee, and must not be sold as cover the consumer already has by law. Read legal guarantee vs commercial guarantee.

Assay: the EU legal guarantee app for Shopify

Assay is built by Transactful for the third job only:

• the official EU notice on every product page, from the Official Journal artwork;
• all 24 EU languages, matched to each shopper;
• an app block or app embed, in any theme, with a check that it is in place;
• GARAN durability labels for products whose producer guarantees them for more than two years;
• bulk labels by collection or tag, rules for new products, and a compliance record on Assay Professional.

Assay does not sell warranties or handle claims. It works beside any warranty app you already use.

The free plan covers the mandatory notice on unlimited products, with no branding.

Install Assay on Shopify

Choosing the right setup

• You sell to EU consumers and offer no extra warranty: the notice is all you need. Use Assay’s free plan, or another method.
• You sell extended warranties: keep your warranty app, add the notice, and check that the plan’s wording does not claim the legal guarantee as its own.
• Your products have a long manufacturer durability guarantee: add the notice and the GARAN label for those products.